Rubystack installation error

Hi, I’m just submitting an error report.

The error occurred while the installer was unpacking RubyStack\php\ext\php_zip.dll .

This is the file bitrock_debug_3504.xml :

Hi,

The dump indicates that there is a permission denied error with that file. Where you overwriting an existing installation? Was that installation running? In that case, it may be that the file was in use at the time, or that the previous installation was performed by another user.

You are sure you are not running out of space, correct?

Best regards

Danie;

Hi,

Thanks for your reply. No, I wasn’t overwriting a previous installation, so the file couldn’t have been in use. And yes, I’m certain I’m not running out of space.

My PC has no previous BitNami installations. The first time I tried to install RubyStack, the installation terminated with an error message, which unfortunately I didn’t record. I then deleted the entire folder hierarchy and tried again. The installation terminated again with a similar error at around the same point in the installation, so I submitted this error dump.

I can’t explain why there should be a permission denied error writing a new file to a folder that the installer has just created itself. So I guess this is a dead end then? Thanks anyway for your help.

Best regards

Steph

Ok right well, I’ve tried installing RubyStack four times now, on two different drives. The installation crashed each time although I’ve got plenty of disk space. It was unpacking a different file each time it crashed, but each crash took place after the installation log file had logged between 13600 and 13800 events – surely that can’t be a coincidence.

Best regards

Steph

Here’s the latest error dump:

Hi everybody,
i got exactly the same problem with the RubyStack installer under windows xp pro sp2.
I had a running RubyStack installation before. After uninstalling it using the remove RubyStack shortcut, the installer cannot install RubyStack again. After I ran into the described problem several times I cleaned the harddrive carefully and even removed all Bitnami entries from the registry. That didn’t help. It is not even possible to install RubyStack on another harddrive. I really guess there is a bug in the installer.

Here also the latest error dump from me:

- <errordump> <dump>TvnsPTgzhQohrTpW42ydURX3DNHxHm1ADEX3IMk9VzHUVdpQhW86PihUvhfK oavMyUFTg3nC0oA0ncTDPt3TnLuZd205tCnVD3d6QczJM1UvPjecTII64OBN bUbreysoQCnzSFZfyhzZX5iDXavuijkCyg2IQicGEWjtAFL7zndkk1BLHIEb wayRM4ATkTaHrbvEK+CD9ayqdu8OsiNdyVBObaMtBquuGu/h9Wssbclal2p2 KNSdlG6BSqXfnOHc4bAP42vQZIMKZYaq/dG5FjmgJrsusu5Rdf/bKsuBrqFL XvlaYN1thXJgpGOaxx96yPZVmeRmv90EJVMWsAZtHx9CWAgPJMVnidts+yXW MsSHqE6yuyot/b6BwDvkmNq7nVACZ3ns3lZdV7atic2drtYR7dirvKJvAXtJ b8Z1a9NNQsJFA4/5tsnsORru3uRL3s89+b+ZVsmHNqOHtm5JWPGxT+y1QcZE iMlUSeLTZu/5+Rxor014ogOus+I2kpn6MYOpFGhQ12cpfWh/m//lYaAtsEbr AewWRCOMW9GazLgbPJHp+6DzqMjFkkEjCtab1hHt2Ku8om9Hlx0+DdMhckb+ ulBIK4Y6AfT8MzxDA+Aj6FgN4f9LV/V48Me3vGyBVNCRWi4bABFtr/dwRV8h Vsi6b5EfCGgs3vgmjWzC8oX9Y7o+H434Du2v4VhvRG00nw1bSn+2XjJTTr5C ocjciBR/PL/w1FIbAHbWe1WAGmDKFI1YBW9UJqo0XT512qxdTWxQSg5j3hLI /ou923AJkneeK/2LaXz2otyjdT5OxRvIMO+sCnKGqhE0y7uTagaui0yrtGIj GWiV967Y+wkctWQWopjAb4StPqVuKnWLGdM7MYNDxJ5KDsd17aZn/e5ZXQKw MTtV7nDrFBj8jrZJGr2RRz+ZYuvHeWLhl0z0d8SRvGX+G77K4FTQkVouGwAR ba/3cEVfIVaqdu8OsiNdyVBObaMtBquuGu/h9WssbckP6YydeJ4YcEqRLwFx VbYiMxbD0E7t+moUvyIv+iswWhglFdiZRspUddPWLAJNERV5YuGXTPR3xFkS Nl4JKSTMc+a/S3pQSizC3EDmQV1S0g4+fsn+gVfqxaZeuRiwDJdT/yLv7Uaq r48OvJ+c0sjmHtUgui0r1nEHTAiZnkTC+eMR/dMiPCrVBO+OhsjZl/8yzyoJ whwgdfI+S9u5KQg23vgmjWzC8oX9Y7o+H434DlVNmpS559p2UwhFJTcAfLZL qMYbe2Zqdmbr4Y23diJy+fkcaK9NeKIDrrPiNpKZ+jGDqRRoUNdnIuFiyTzR e3juJxoE+axkCDGDxxlh3rO5caglDNAvgr3SderbpsoT0At/NWSKEyB1vsOj 5pJOlqQGmNLh7uSbTc6Qlug240tQcGpn31QOO/9s7Qjv4D9bO4OftldWhrOJ AAgngwoiYY/8f9EMxmMZkCvgbNmVYWEP5Xp0mwDikZWGUZS8Tb+xohq7CmUG tfGd</dump> <installerversion>1.0</installerversion> <platforminfo>{Windows NT} 5.1 intel</platforminfo> </errordump>

Regards Andreas