OTRS
| Categories: | Help Desk |
| Technologies: | Perl, MySQL, Oracle, mod_perl2, Apache HTTP Server |
| Licenses: | GNU AFFERO General Public License v3 |
Application not eligible for voting
We are currently focused on providing new PHP, Rails, Java and Python apps, so it is not currently possible to vote for this app in our bi-weekly contest.
Open Ticket Request System (OTRS), also well known as Trouble Ticket System, is a web-based application allowing users to manage customer telephone calls and emails. The system is built to allow support, sales, pre-sales, billing, internal IT, helpdesk, etc. departments to react quickly to high volumes of inbound inquiries.
Homepage: www.otrs.com/en/open-source
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