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Mantis Windows problem

Subscribe to Mantis Windows problem 34 post(s), 6 voice(s)

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Avatar Aktion 17 post(s)

After installation I can see Apache BitNami page and can run phpMyAdmin
but not Mantis:

The following errors are in apache logs:
Acess.log
192.168.1.10 – - [26/Dec/2007:10:22:25 +0200] “GET /mantis/ HTTP/1.1” 302 -
192.168.1.10 – - [26/Dec/2007:10:22:25 +0200] “GET /mantis/admin/install.php HTTP/1.1” 404 305

Error.log
File does not exist: C:/Program Files/BitNami Mantis Stack/apps/mantis/htdocs/admin, referer: http://192.168.1.10:8080/

Im running Windows XP SP2, everything installed w/o errors.

Admin folder is really do not exist in “C:\Program Files\BitNami Mantis Stack\apps\mantis\htdocs\”
Now i trying to download latest Mantis and copy admin data to BitNami Stack.

 
Avatar Daniel Lopez Administrator 140 post(s)

Hi Aktion,

We have been looking into this, taking a detailed look at the installer logic. We have concluded that the most likely cause is a timing error related to MySQL, we plan to release a new version before the end of the week that will hopefully fix this.

 
Avatar antonio 621 post(s)

Hi Aktion,

We have just released a new version that should fix this issue, please give it a try.

Cheers

 
Avatar Aktion 17 post(s)

Trying now. let you know on success.

Update:
Nope, same errors and no admin folder either.
192.168.1.10 – - [29/Dec/2007:14:27:22 +0200] “GET /mantis/ HTTP/1.1” 302 -
192.168.1.10 – - [29/Dec/2007:14:27:22 +0200] “GET /mantis/admin/install.php HTTP/1.1” 404 305

 
Avatar antonio 621 post(s)

Hi Aktion,

Please answer the following questions to help us track the problem:

  • What are your computer specs? Mainly processor and RAM
  • Do you have another MySQL process running in the background?
 
Avatar Aktion 17 post(s)

1. Intel Pentium 4 (D) 3 Ghz (2 cpu), 1 Gb Ram, WinXP SP2, Geforce 7900 GTX, Creative Labs X-Fi, 2 HDDs
2. Nope I haven’t any mySQL or apache installed.

 
Avatar antonio 621 post(s)

We have released a beta version with the MySQL timers increased. You can find it at https://bitnami.com/stack/mantis

By the way, are you using a firewall? Could it be possible that you denied in the first installation the communication to the MySQL server? We haven’t been able to reproduce this issue, and the timers I have changed were high enough in my opinion. Maybe that could be the problem, would you mind to check it out please?

Cheers

 
Avatar Aktion 17 post(s)

I downloaded latest one – the same.
Yes I do using firewall – ill try to disable and install again. Let you know.

 
Avatar antonio 621 post(s)

Any luck disabling the firewall?

 
Avatar Aktion 17 post(s)

Sorry been on holidays.
Just tried – same errors =(

 
Avatar antonio 621 post(s)

Oh my :)

I will create a new installer with some debugging options enabled and release it to www.bitnami.com as soon as possible. Would you mind to try it and post here the contents of the file ‘postresult.html’, present in the installation folder?

 
Avatar antonio 621 post(s)

You can find the latest version at https://bitnami.com/stack/mantis

 
Avatar Aktion 17 post(s)

downloading now.

Upd. List of postresult.html

The requested URL could not be retrieved
----------------
While trying to retrieve the URL: http://aktion:8080/mantis/admin/install.php
The following error was encountered:
Unable to determine IP address from host name for aktion
The dnsserver returned:
Name Error: The domain name does not exist.
This means that:

The cache was not able to resolve the hostname presented in the URL. 
Check if the address is correct. 
Your cache administrator is webmaster.
------------------------------------------------
Generated Tue, 08 Jan 2008 13:33:54 GMT by prox (squid/2.5.STABLE12)
 
Avatar antonio 621 post(s)

I think I finally know what’s happening :), but I have to figure out the best approach to solve this issue. We’ll release a new version that should fix this as soon as possible, stay tuned!

 
Avatar antonio 621 post(s)

Aktion, please edit the file

C:\Windows\system32\drivers\etc\hosts

and add

127.0.0.1 aktion

below

127.0.0.1 localhost

It seems that your machine is not able to translate your hostname to an IP address, which is really strange indeed. Those changes should make it possible to install the stack, good luck!

 
Avatar Aktion 17 post(s)

I have “127.0.0.1 localhost” inside hosts file.
Trying install again.

Update. The same errors =(
There is no /mantis/admin/ folder. Absent physically – should it exist after installation?

 
Avatar antonio 621 post(s)

Yes, what you need to add is the other line

127.0.0.1 aktion

 
Avatar Aktion 17 post(s)

Only following folders are inside “C:\Program Files\BitNami Mantis Stack\apps\mantis\htdocs\”

api
core
css
doc
graphs
images
javascript
lang
packages

 
Avatar antonio 621 post(s)

The ‘admin’ folder is deleted by the installer after the installation, following the recommended guidelines on installing Mantis. Can I have a look into your ‘hosts’ file please?

 
Avatar Aktion 17 post(s)

127.0.0.1 localhost
127.0.0.1 aktion

  1. # – this one turning off stupid flashfxp reminder
    0.0.0.0 flashfxp.com
    0.0.0.0 www.flashfxp.com
 
Avatar antonio 621 post(s)

Are the contents of ‘postresult.html’ after installing still the same than before editing the ‘hosts’ file? I’m not able to reproduce this issue in any computer I’ve tried to

 
Avatar Aktion 17 post(s)

Yep =(
The requested URL could not be retrieved


While trying to retrieve the URL: http://aktion:8080/mantis/admin/install.php

The following error was encountered:

Unable to determine IP address from host name for aktion
The dnsserver returned:

Name Error: The domain name does not exist.

 
Avatar Aktion 17 post(s)

Funny thing – i just installed Redmine using Ruby stack – everything work perfectly!

 
Avatar antonio 621 post(s)

We should add emoticons to the forums so that there is some way to show you how puzzled I am :)

Could you try to install another PHP stack? Not the Dokuwiki Stack, though, as it doesn’t install a MySQL server. Drupal, Joomla!, Wordpress or Mediawiki would be fine. Thx

 
Avatar Aktion 17 post(s)

But this will destroy my Redmine config right?

 
Avatar antonio 621 post(s)

No, the stacks are all independent. The needed configuration is in the installation folder, no registry tweaking involved :)

The only problem that I think could happen would be if you install the new stack with the RubyStack services off. That way, both stacks will use the same ports, so you can only run one at a time. If you install the new stack with the RubyStack services running, you will be prompted to choose different ports for the servers, as the default ones will be already taken.

Cheers

 
Avatar antonio 621 post(s)

Hi, I’m bumping this thread to check if you’re using a proxy server. We have been told of problems with them when installing MediaWiki as well. Thanks

 
Avatar syed 16 post(s)

Dear Antonia,

I am facing same problem as the one faced by Aktion.
After installation I can see Apache BitNami page and can run phpMyAdmin.
This problem is with Windows XP SP3.
By the way, it works fine with Windows Vista.

Let me please know, if you are having any solution.

Best Regards,
Syed

 
Avatar antonio 621 post(s)

Hi syed,

I’m afraid any of the BitNami developers is able to reproduce this issue. As you point out, it works okay on Windows Vista, and also on most WinXP installations, so it seems to be related to the operating system configuration. If possible, please provide us with the Apache log files and information about the Mantis installation (install dir, ports, etc)

Cheers

 
Avatar syed 16 post(s)

Dear Antonio,

Actually I tried 6 times in Windows XP SP3 and it failed all the times with the same problem.
Finally, I installed redmine and works nicely.
Before installing redmine I completely uninstalled & deleted all directories of Mantis.

Now I can try once again (7th time for you),
but I am afraid that it will disturb my redmine configuration.
If you confirm that there is no such disturbance to redmine configuration,
then I will go ahead and produce the log files for you.

Please confirm.

Thanks & Best Regards,
Syed

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