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Can't get pass installation error

Subscribe to Can't get pass installation error 6 post(s), 2 voice(s)

 
Avatar Sandi 3 post(s)

Hi all,

I’m getting an error during installation when trying to start the MySQL service. Nothing else said about the error except that the application will exit.

Tried installing in a different folder, same error still comes up.

I have an existing MySQL installation, but the service isn’t started. Please help!

 
Avatar Beltrán Rueda Administrator 3,714 post(s)

Hi Sandy,

What windows do you have? Is there a “rubystackMySQL” service into your service panel? What happens if you start this service? Can you please provide us the installation log? It is located by default at:

C:\Documents and Settings\your-user-name\Local Settings\Temp\bitrock_installer_*.log

you can mail it to beltran@bitnami.com

thanks.

 
Avatar Sandi 3 post(s)

Hi Beltran,

Thanks for the speedy reply!

Found the log, here’s the snippet of the error. I’m running on WinXP SP 2, and nope there isn’t a rubystackMySQL in the service list.

It’s shown in E:\, but the error still appears when I try to install in C:\.

Initializing MySQL Database
Executing E:/RUBYST~1\mysql\bin\mysqld.exe
Script exit code: 0

Script output:

Script stderr:

Waiting for MySQL to Start.
Executing E:\RubyStack/mysql/scripts/myscript.bat
Script exit code: 1

Script output:

Script stderr:
Program ended with an error exit code

Error running E:\RubyStack/mysql/scripts/myscript.bat admin : Program ended with an error exit code
Error running E:\RubyStack/mysql/scripts/myscript.bat admin : Program ended with an error exit code

 
Avatar Beltrán Rueda Administrator 3,714 post(s)

Hi Sandy,

If you go to

E:\RubyStack/mysql/scripts/

and you execute on the command prompt:

myscript.bat admin

What error does it show? Have you try to install with your MySQL database stopped?

Thanks.

 
Avatar Sandi 3 post(s)

Hi Beltran,

The following error shows

ERROR 2003 (HY000): Can’t connect to MySQL server on ‘localhost’ (10061)
ERROR 2003 (HY000): Can’t connect to MySQL server on ‘localhost’ (10061)
ERROR 2003 (HY000): Can’t connect to MySQL server on ‘localhost’ (10061)

I’m certain my MySQL database isn’t running – first it doesn’t start automatically, second, I’ve double-checked in the Services list. I’m quite stumped too- I have had success with Instantrails, so I thought I’d report this to you guys. Hope I can help.

 
Avatar Beltrán Rueda Administrator 3,714 post(s)

Hi,

Thanks for the report but we can’t to reproduce this error. What MySQL version have you installed in your system? Could you tell me how to you installed MySQL? Do you have enable a firewall which can block MySQL client? Thanks.